Credit Control & Credit Management Training Courses
Waters & Gate training division provides professional business courses covering credit control, finance and credit management.
We offer lunch-time, half day, full day, two day and three day courses.
Our unique service
- One price regardless of the number of delegates. All our prices are “per course”. Is there anyone else in your organisation who could benefit from attending the course?
- We can come to you. That means no travelling costs or wasted time away from the office. We can even bring the projector and screen.
- All our material is custom built for each client. This allows us to develop bespoke training courses tailored to your needs.
- Waters & Gate are a successful Debt Collection company, meaning what we teach are the proven techniques based on our experiences collecting unpaid debts.
- Because our in-house training is custom built for you, we can focus on what your staff need most. We can review your company’s policies, procedures, terms and conditions and dunning letters.
- Delegates can bring real life problems to our courses so we can build solutions together.
- Once delivered, the course belongs to you. We will provide you all the training materials so you can provide refreshers or training for new staff.
- We offer a 30 day follow-up support service. Whether it’s advice on a live issue or a question about the course, our post-training support can help bridge that gap between the training room and the office.
Please note that once a booking has been agreed and confirmed, all cancellations carry the following fees
· Cancelled 28+ days before training date – 25% of total fee
· Cancelled 14-27 days before training date – 50% of total fee
· Cancelled 0-13 days before training date – 100% of total fee
Courses
Please click on the titles for course details:
Course Title
An Introduction to Credit Control
Who Will Benefit?
The perfect course for new members of staff or someone looking to refresh their skills.
Course Details:
This course is all about building the confidence and skills needed to become a credit control professional.
With a strong focus on call preparation and telephone techniques alongside understanding customers and managing their time, this course is ideal for those looking for an all-round course to build those skills.
All our courses are varied and interactive. With plenty of opportunities to ask questions, we encourage participants to bring real world problems and issues to the course.
Course Topics Include:
- What is Credit Control and why it’s vital
- The cost of credit and impact of bad debts
- Understanding your customers
- How customers fail and why
- Insolvency terms – what does it mean to my business?
- Late Payment Legislation
- Call preparation
- Influencing customers to pay
- Asking the right questions
- Dealing with difficult situations
- Overcoming excuses
- Negotiation
- A typical collection process
- Planning and managing your ledger
- Becoming a proactive Credit Controller
Introduction to Credit Control – 1 day course
Course Title
Credit Control Essentials
Course Details:
Day 1 topics:
- The cost of credit and impact of bad debts
- Understanding your customers
- How customers fail and why
- Insolvency – What does it mean to my business?
- How to spot a customer in trouble and what to do
- Late Payment Legislation
- Improving your customer data and why it’s important
- A typical collection process
- Dunning letters – Escalation and in tandem with calls
- Planning and managing your ledger
- Legal services overview
Day 2 topics:
- Call preparation
- Voice & tone
- Opening a call
- Influencing customers to pay
- Asking the right questions
- Credit Control tools
- Open and closed questioning
- Controlling the conversation
- Active listening
- Dealing with difficult situations
- Overcoming excuses
- Negotiation
- Closing the conversation
Credit Control Essentials – 2 day course
Course Title
Lunch bites
Course Details:
Our Lunch Bites 2 hour courses are the perfect way of focusing on one topic.
Usually 2 hours in length, Lunch Bites are a cost effective way of delivering short courses on a range of topics such as:
- Understanding your customers
- How customers fail and why
- Insolvency terms – what does it mean to my business?
- Late Payment Legislation
- Influencing customers to pay
- Dealing with difficult situations
- Overcoming excuses
- Negotiation
- A typical collection process
- Planning and managing your ledger
- Becoming a proactive Credit Controller
We often deliver these intensive courses over a lunch break where we even supply the lunch. These concentrated training modules are also perfect for breakfast meetings or away days.
Speak to Waters & Gate to see how we can deliver real change to your business.
Lunch bites – 2 hours
Course Title
Legal & Insolvency
Who Will Benefit?
The perfect course for anyone looking to understand not only the process of going to court but understand the potential benefits and risks of entering legal proceedings.
Course Details:
This course gives a complete and practical step by step guide to managing a potential claim through the England & Wales Court System.
This course not only looks at the claim process but also highlights the pre legal checks every business should undertake to ensure that only the claims that have a reasonable chance of success are considered.
We also look at the practicalities of enforcement and how to decide when to enforce and when to walk away.
This comprehensive course will build the skills and confidence needed to maximise the likelihood of success. With plenty of opportunities to ask questions, we encourage participants to bring real world problems and issues to the course.
Course Topics Include:
- Letters before action – effective collection tools
- Pre-action considerations and how to protect your business
- Understanding your customers
- Potential legal costs
- County Court Claim form
- Money claim centre
- How to complete form
- Charges & interest calculation
- How to deal with responses
- Judgements
- Defended claims
- Enforcement options – maximise your return from the process
- Insolvency and terminology
Legal & Insolvency – 1 day course
Course Title
Accounts Payable Essentials
Who Will Benefit?
The perfect course for accounts payable professionals who want to improve their communication skills with internal and external customers.
Course Details:
This course is all about building the communication skills needed to succeed at the role.
With a strong focus on communication, building relationships and planning and managing, this course is ideal for those looking for an all-round course to build those skills.
All our courses are varied and interactive. With plenty of opportunities to ask questions, we encourage participants to bring real world problems and issues to the course.
Course Topics Include:
- What is Accounts Payable?
- The cost of credit and impact of bad debts
- Dispelling the myths!
- Who are your customers?
- Supplier frustrations
- Back to back exercise
- Building relationships with communication
- Soft v hard power
- Influencing strategies
- Asking the right questions
- Active listening
- Improving your supplier data and why it’s important
- Planning & managing
- Becoming a proactive AP professional
Accounts Payable Essentials – 1 day course
Course Title
Essentials of Management
Who Will Benefit?
This course is aimed at new Credit Managers and Team Leaders or those people looking to move into management.
Course Details:
This course is about the practical skills and experience needed to successfully manage a Credit Control team
Focusing on building the skills needed to successfully balance managing a Credit Control team to success with the needs of an organisation this course offers the perfect opportunity to gain and refresh those specialist skills.
All our courses are varied and interactive. With plenty of opportunities to ask questions, we encourage participants to bring real world problems and issues to the course.
Course Topics Include:
- What kind of Manager do I want to be?
- Importance of cash flow
- Effective management
- Practical communication skills
- Working with customers
- Dealing with conflict
- HR for non HR Managers
- Setting targets and achieving goals
- How to inspire your team
- Measuring performance
- How to delegate successfully
- Developing the future of your team
- Legal services and Debt Collection – completing the Credit Management lifecycle
Management for Credit Managers – 1 day course
Course Title
An Introduction to Accounts
Who Will Benefit?
The perfect course for someone looking for a basic entry into accounts.
Course Details:
This course is a basic and simple introduction to the fundamental principles of accounting, written specifically for those without a financial background.
Simple, easily absorbed and clearly explained, this course will guide you through all the major accounting concepts. From the very basics of accounts to mastering company accounts and how to analyse and monitor financial performance.
With practical examples, short tests to build confidence and plenty of opportunities to ask questions this course will suit anyone looking for a practical introduction.
Course Topics Include:
- Principles of accounting
- Financial jargon demystified
- Debits & credits
- How to master company accounts
- Balance sheets
- Profit and loss statements
- Cash flow systems
- Financial analysis and ratios
- Analysing credit reports
- Brining it all together
Introduction to Basic Accounts – 2 day course
Course Title
An Introduction to Credit Control in Education
Who Will Benefit?
The perfect course for new members of staff or someone looking to refresh their skills who hasn’t worked in a Credit Control role within Education for very long.
Course Details:
This course is all about building the confidence and skills needed to become a credit control professional.
With a strong focus on call preparation and telephone techniques alongside understanding customers and managing their time, this course is ideal for those looking for an all-round course to build those skills.
All our courses are varied and interactive. With plenty of opportunities to ask questions, we encourage participants to bring real world problems and issues to the course.
Course Topics Include:
- Understanding your customers
- Insolvency – What does it mean to my institution?
- Late Payment Legislation
- Call preparation
- Opening a call
- Influencing people to pay
- Asking the right questions
- Dealing with difficult situations
- Resolving disputes
- Overcoming delaying tactics
- Negotiation
Introduction to Credit Control in Education – 1 day course
Course Title
Credit Control Essentials for Education
Who Will Benefit?
The perfect course for Credit Controllers in the Education Sector looking for a complete refresh and overview.
Course Details:
This course is the all about giving a targeted and detailed overview of Credit Control in the Education Sector.
Day 1 highlights the Insolvency, legal and statutory elements that affect Credit Control on a daily basis. It then moves on dunning processes and letters, how these normally overlooked areas can really impact the success of a team.
Day 2 has a strong focus on collections. Whether its call preparation or the telephone skills needed to influence both students and commercial organisations to pay, this day is all about the more practical side of the job.
This two day course is all about building the confidence and skills needed for any credit control professional to move to the next level. All our courses are varied and interactive. With plenty of opportunities to ask questions, we encourage participants to bring real world problems and issues to the course.
Course Topics Include:
- The cost of credit and impact of bad debts
- Voice & tone
- Asking the right questions
- Credit Control tools
- Open and closed questioning
- Controlling the conversation
- Active listening
- Dealing with difficult situations
- Overcoming excuses
- Improving your customer data and why it’s important
- A typical collection process
- Dunning letters – Escalation and in tandem with calls
- Planning and managing your ledger
- Legal services overview
University & Higher Education Credit Control Essentials – 2 day course
Course Locations
Please note that we also offer on-site courses where we come to you and deliver the course on a date of your choice – contact us today to book.
London
January
March
April
May
June
September
October
November
Birmingham
February
March
May
June
July
September
October
November
Manchester
January
February
May
June
August
September
October
November
Liverpool
February
May
July
September
Leeds
January
March
August
October
Sheffield
February
May
September
November
Bristol
January
May
July
November
Edinburgh
February
April
August
November
Cardiff
January
April
September
November
Plymouth
February
April
June
September
Nottingham
January
May
August
November
Southampton
February
April
September
December
Newcastle
January
March
July
October
Norwich
February
March
July
November
Glasgow
February
May
July
December
To enquire about one of our training courses, please contact us using the enquiry form or call us on 0345 646 0186.
Alternatively please contact us if you require an alternative date, location or onsite training.
